We are successful at delisting crosslisted items from all platforms within thirty minutes of a sale. Often, the delisting is even faster. We constantly monitor for sales of crosslisted items across all supported platforms 24 hours a day, even while you sleep. If there is ever a rare occasion that we are unable to delist an item within 30 minutes you will get an email notification saying that we were unable to delist the item. A link to the item on the platform we were unable to delist will be provided in the email so you can easily delist it yourself.

No. You are only charged for the sale of items that are matched, and crosslisted, on more than one of the supported e-commerce platforms

Yes. Treecat constantly monitors the listings on all of your e-commerce stores and will surface any new items that weren't previously imported. You can easily view all newly detected items that aren’t crosslisted and choose to crosslist them if you wish.

Yes. You can switch from the unlimited crosslisting monthly subscription plan to the pay-per sale delisting plan, or vice-versa, at any time.

No. Sales activity is not available in Treecat to customers who have chosen the flat-fee crosslisting subscription. You will need to switch to the pay-per-sale delisting plan to unlock sales monitoring.

No. You will only be billed for sales that are crosslinked. If you haven’t matched any of the listings you imported across platforms, or made any new crosslistings, then you will not be billed for sales that occur on unmatched listings. Of course, Treecat is unable to delist items that are not matched across stores. If there is a sale for an unmatched item, Treecat will not be able to delist any similar listings on other stores that are not officially matched in our system.

All billing information is handled by our top rated payment provider, and Treecat has no access to your payment information (accounts, addresses, credit card info, etc). Treecat also doesn’t store any of the credentials you use for accessing your e-commerce platforms. The only information Treecat keeps is the listing information, which is publicly available on your e-commerce stores (except if it is in draft mode and hasn’t yet been published). As such, none of your sensitive data is even stored, or kept, by Treecat. Even so, Treecat follows industry best practises to implement effective security procedures to keep the information we do store safe.

You can assign as many guest accounts to your Treecat store as you like by adding the Google ID of the user you would like to grant access. Guest accounts can carry out all normal store management functions such as listing and de-listing. For example, a guest user can list a new item on all the e-commerce platforms you have registered with Treecat. The only limits for guest accounts are access to billing or e-commerce platform registration. Guest accounts will not be able to view billing history or configure payment methods for your Treecat store. Guest accounts are also not able to add a new e-commerce platform to your Treecat store or view or modify the credentials for previously registered e-commerce platforms. Treecat recommends you be careful in deciding to grant guest account access only to people you are certain you can trust since guest accounts have very few limitations in managing your store.

There is no extra charge for any volume of listing inventory or crosslisted items, across as many of the e-commerce platforms as you wish to list on for any of our pricing plans. It doesn’t matter if you pick the flat per-month crosslist only or the per crosslisted sale plan, the fee is the same whether you have five or 100,000 items in your inventory. You never pay any extra for either the number of e-commerce platforms you crosslist on or the volume of your inventory.

A local agent must be installed on your Windows or Mac computer to act as a proxy, ensuring that all communication between Treecat and the ecommerce stores you use is over an IP connection approved by those stores. Treecat only uses the local agent for communications with your personal stores. The computer where you install the local agent must be on the same network you use for accessing your stores. You can still access Treecat from any web browser on any network. All communication with your stores will be routed through the local agent regardless of which computer or network you use for accessing Treecat.

Treecat will only work with US based stores at this time.